FAQ

To find the right size, you can look at what size the model wears and how tall the model is. Our sizes are very standard, but we recommend that you go up a size in our t-shirts, depending on how you want them to fit.

If the garment does not fit, you can return it and exchange for a different size or product. Here's what you need to do:

  1. Have your order number ready : This will make the return process simpler.
  2. Contact us : Send an e-mail to our customer service at support@forpalestine.dk to arrange an exchange or return.
  3. Read the return policy : Be sure to read our return policy, which you can find here , before sending the item back.
  4. Complaints in the event of a defect or fault : If there is a defect or fault with the product, you can also complain about it.
  5. Return at the buyer's expense : Please note that the return is at the buyer's expense.

Washing instructions may vary depending on the product. Here are some general guidelines for our clothing and ceramics:

Clothes:

  • Material : Most of our clothing products are made of 100% cotton and are OEKO-TEX certified.
  • Washing : Wash at a low temperature (30°C) to preserve colors and quality.
  • Tumble Dry : Avoid tumble drying to prevent shrinkage and maintain the garment's shape.
  • Ironing : Iron at a low temperature and avoid ironing directly on embroidery or prints.

Ceramics:

  • Hand wash : Although our ceramics are dishwasher safe, hand washing is recommended to preserve colors and patterns.
  • Variations : Please note that our ceramics are handmade and may show slight variations in size, colors and patterns. Minor mistakes and irregularities in the painting technique are part of the beauty of handmade products.

If you have specific questions about washing instructions for a particular product, you can find more information on the product page or contact our customer service.

Under normal circumstances, you can expect to receive your order within 1-4 business days of dispatch. Here are some details:

  • Shipping : We ship packages every Monday, Wednesday and Friday if the order is placed before 14:00 on a weekday.
  • Delivery time : Delivery time is typically 1-4 working days within Denmark.
  • Delivery method : Packages in Denmark are sent with GLS.

When your package has been shipped, you will receive an email with a tracking number so you can follow your package.

If you have further questions about your order, please feel free to contact our customer service at support@forpalestine.dk .

You can contact our customer service via e-mail. Here are the contact details:

Unfortunately, we don't have a phone number yet, so email is the best way to reach us. Our customer service team will do their best to answer your questions as soon as possible.

Your order number can be found in the email confirmation you received when you placed your order. Here are some steps to find it:

  1. Check your email : Once you have placed an order, we will send a confirmation email to the email address you used at the time of purchase. Check your inbox and possibly your spam or junk folder.
  2. Order confirmation : The e-mail with the order confirmation contains your order number. It will typically be mentioned in the subject line or at the start of the email.
  3. Tracking email : When your order is shipped, you will also receive an email with a tracking number and confirmation that your order is on its way. This email will also contain your order number.

If you still have problems finding your order number, you can contact our customer service at support@forpalestine.dk for help.

Our delivery time is normally 1-4 working days within Denmark. Here are some details:

  • Shipping : We ship packages every Monday, Wednesday and Friday if the order is placed before 14:00 on a weekday.
  • Delivery time : Delivery time is typically 1-4 working days after dispatch.
  • Delivery method : Packages in Denmark are sent with GLS.

When your package has been shipped, you will receive an email with a tracking number so you can follow your package.

If you have any further questions about the delivery time or your order, please feel free to contact our customer service at support@forpalestine.dk .

Yes, thanks to our 14-day return policy, you can exchange your order 14 days after you receive it. Contact us at support@forpalestine.dk for more info.

For purchases over DKK 1000, shipping is free. Otherwise, shipping with us costs DKK 39

FREE DELIVERY

For purchases over DKK 1000, shipping is free